Terms of service

Terms of Service

1. Overview

This website is operated by Privatto.

Throughout the site, the terms “we”, “us” and “our” refer to Privatto. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

These Terms of Service apply to all users of the site, including browsers, customers, merchants and contributors of content.

By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions stated here, you may not access the website or use our services.

2. Business Information

Brand: Privatto
Contact: Pablo Escribano Ruiz, Founder of Privatto
Email: PrivattoBusiness@hotmail.com
Operating country: Spain

Privatto operates as an online beauty and cosmetics brand.

3. Products

Privatto offers cosmetic products, including but not limited to:

Makeup setting or fixing sprays
Eyeshadow palettes
Liquid concealers
Other beauty and cosmetic products that may be added in the future

We make every effort to display product colors, images, descriptions and details as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual color, tone, texture or appearance of the product.

Product images, packaging and presentation may vary slightly depending on production batches, suppliers, lighting, screen settings or product updates.

4. Cosmetic Product Disclaimer

Privatto products are cosmetic products and are intended for external use only.

Customers are responsible for reading the product information, ingredients, warnings and usage instructions before use.

We recommend performing a patch test before using any cosmetic product, especially if you have sensitive skin or known allergies.

Privatto is not responsible for reactions, irritation, misuse or issues caused by:

Incorrect use of the product
Failure to follow instructions
Allergies or individual sensitivities
Use on damaged, irritated or unsuitable skin
Use of the product after its recommended period of use
Storage in unsuitable conditions

If irritation or discomfort occurs, stop using the product immediately.

Our products are not intended to diagnose, treat, cure or prevent any medical condition.

5. Orders

By placing an order through our website, you confirm that:

The information you provide is accurate and complete
You are authorized to use the selected payment method
You are at least the age of majority in your country or region
You agree to these Terms of Service

Privatto reserves the right to refuse, cancel or limit any order at our discretion, including but not limited to cases of suspected fraud, incorrect pricing, stock issues, abusive behavior, suspicious activity or violation of these Terms.

If we cancel an order that has already been paid, we will issue the corresponding refund where applicable.

6. Prices and Payments

All prices are displayed on the website and may be subject to change without prior notice.

We reserve the right to modify product prices, offers, discounts and promotions at any time.

Payment must be completed at checkout before an order is processed.

Privatto is not responsible for additional fees charged by banks, payment providers, currency conversion services or card issuers.

7. Shipping and Delivery

Shipping times, costs and available delivery options will be displayed at checkout where applicable.

Delivery times are estimates only and may vary due to carrier delays, customs, supplier processing, high demand, incorrect delivery information, weather, public holidays or circumstances beyond our control.

Privatto is not responsible for delays caused by third-party shipping carriers, customs authorities or incorrect information provided by the customer.

The customer is responsible for providing a complete, accurate and deliverable shipping address.

If a package is returned, delayed, lost or undeliverable due to incorrect or incomplete information provided by the customer, Privatto may charge additional shipping, handling or administrative costs.

8. Customs, Duties and Import Taxes

If an order is shipped from outside the customer’s country, the customer may be responsible for any customs duties, import taxes, fees or charges applied by local authorities.

Privatto is not responsible for customs delays, import restrictions, refused packages or additional charges imposed by customs or government authorities.

The customer is responsible for ensuring that the ordered products can be legally imported into their country.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Due to the cosmetic and personal-use nature of our products, opened, used, tested, unsealed or tampered products cannot be returned or exchanged for hygiene, health and safety reasons, unless defective or damaged upon arrival.

Customers must contact Privatto before sending any item back.

Returns sent without prior authorization may be refused.

10. Product Availability

We reserve the right to limit the quantity of products available for purchase.

All products are subject to availability.

We may discontinue, replace or modify products at any time without notice.

Privatto does not guarantee that any product will remain available permanently.

11. Accuracy of Information

We aim to ensure that all information on our website is accurate and up to date. However, errors may occasionally occur.

We reserve the right to correct errors, inaccuracies or omissions, including after an order has been submitted.

This may include errors related to product descriptions, prices, promotions, shipping charges, availability or delivery times.

If an order is affected by an error, Privatto may contact the customer to correct the issue, cancel the order or issue a refund where appropriate.

12. Promotions and Discount Codes

Discount codes, offers and promotions may be subject to additional conditions.

Privatto reserves the right to modify, suspend or cancel any promotion at any time.

Discount codes may not be combined unless expressly stated.

Discounts cannot be applied retroactively to previous orders.

Abuse, misuse or fraudulent use of promotions may result in order cancellation.

13. User Conduct

You agree not to use our website or services for any unlawful, abusive, fraudulent or harmful purpose.

You must not:

Violate any applicable law or regulation
Provide false or misleading information
Attempt to interfere with the website’s security or operation
Use our content, images, branding or designs without permission
Engage in fraudulent purchases, chargeback abuse or payment misuse
Harass, threaten or abuse Privatto, its representatives or other users

Privatto reserves the right to restrict, refuse or cancel access, orders or services if we believe these Terms have been violated.

14. Intellectual Property

All content on this website, including but not limited to text, images, logos, product names, graphics, branding, design elements and visual identity, belongs to Privatto or its respective owners.

You may not copy, reproduce, distribute, modify, sell or exploit any part of the website or brand materials without prior written permission.

15. Third-Party Services

Our store may use third-party platforms, payment processors, shipping providers, apps or services.

We are not responsible for the actions, errors, delays, policies or services of third-party providers.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Limitation of Liability

To the maximum extent permitted by law, Privatto shall not be liable for indirect, incidental, special, consequential or punitive damages arising from the use of our website, products or services.

This includes but is not limited to loss of profits, loss of data, delivery delays, allergic reactions caused by individual sensitivities, misuse of products, unavailable products or third-party service issues.

Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

17. Force Majeure

Privatto shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transport delays, supplier issues, customs delays, technical failures, pandemics, government actions or other force majeure events.

18. Changes to These Terms

Privatto reserves the right to update, modify or replace these Terms of Service at any time.

The latest version will always be available on this page.

Continued use of the website after changes are posted means that you accept the updated Terms.

19. Governing Law

These Terms of Service shall be governed by the laws of Spain, without prejudice to any mandatory consumer protection rights that may apply in the customer’s country of residence.